Tag: Customer Loyalty

Customer Value Optimisation and RFM Segmentation

Customer Value Optimisation is about building lasting, win-win relationships between businesses and customers. It shifts from one-time transactions to fostering loyalty and advocacy, fueled by tools like RFM Segmentation that tailor marketing and enhance customer value.

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Funnels: what are they and how to use them

Understanding the marketing funnel is crucial for marketers, guiding them from initial awareness to final conversion. It involves distinct traffic stages: cold, warm, and hot. Cold traffic needs attention-grabbing content, warm traffic benefits from personalisation and testimonials, while hot traffic requires a frictionless conversion process. Building loyalty extends beyond the purchase, nurturing long-term relationships with customers. By tailoring strategies to each stage, businesses can drive growth and foster customer advocacy.

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