Tag: Conversational AI

Conversational AI, powered by Natural Language Processing (NLP) and machine learning, has emerged as a game-changer in the world of customer service and support. It enables websites to engage users in real-time, providing personalised responses that mimic human interaction.

Chatbots and conversational AI are two frequently employed terms within the realm of artificial intelligence and human-computer interaction, and while they are commonly utilised interchangeably, it is important to discern their nuanced distinctions.