How to improve customer experience
In today’s competitive market, a standout CX can differentiate your brand, build loyalty, and drive business growth.
30 November 2024
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Author: Anamiodi Agustina
Why Customer Feedback is Crucial for Your Business?
Customer feedback is vital for enhancing customer satisfaction, driving innovation, and boosting profitability. By collecting and analysing feedback through various methods, businesses can improve their products, services, and overall customer experience. This fosters loyalty and ensures long-term success.
15 November 2024
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What is the main purpose of a landing page?
Landing pages are pivotal in digital marketing, focusing on prompting specific actions in direct campaigns
2 November 2024
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CRO Heuristics: A Systematic Approach to Optimisation
CRO Heuristics offer a strategic and analytical approach to optimise digital experiences for enhanced conversion rates. By prioritising clarity, simplicity, relevance, urgency, trust, and value, businesses can create engaging websites that resonate with their audience
21 October 2024
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Addressing Cognitive Biases in Your CRO Strategy
In the intricate dance of Conversion Rate Optimisation (CRO), understanding the psychological underpinnings of consumer behavior is as crucial as any technical tweak or A/B test. Among these psychological factors, cognitive biases play a significant role in shaping users’ decisions and actions
14 October 2024
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Advanced CRO: How AI and Machine Learning are Changing the Game
In the fast-paced landscape of digital marketing, the pursuit of higher conversion rates remains relentless. Artificial Intelligence (AI) and Machine Learning (ML) are reshaping the narrative of Conversion Rate Optimisation (CRO), going beyond mere enhancement to redefine possibilities
23 September 2024
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The Critical Role of Web Design in Digital Marketing
Creating a high-converting website involves much more than a visually appealing design; it requires a strategic blend of psychological insight, technical prowess, and continuous optimisation
23 May 2024
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The Impact of Usability, Anxiety, and Motivation in E-commerce
In the dynamic realm of e-commerce, transforming visitors into customers hinges on more than just an attractive design; it requires a profound grasp of usability, customer anxieties, and motivation.
21 May 2024
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Net Promoter Score: A Marketer’s Essential Tool for Customer Insight
The Net Promoter Score (NPS) is a crucial tool for understanding customer sentiment and predicting business growth. It categorizes customers into Promoters, Passives, and Detractors based on their likelihood to recommend a company
18 May 2024
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How Conversational AI Is Revolutionising Our World
In today’s digital realm, Conversational AI stands as a beacon of innovation, revolutionising how we engage with technology. By seamlessly integrating machine learning, natural language processing (NLP), and speech recognition, Conversational AI facilitates dynamic interactions between humans and machines.
10 April 2024
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